Setting Up the EPSON TM-C3500 Printer

This article describes how to setup the EPSON TM-C3500 colour label printer for use with visitor id.

Instructions:

1. Firstly exit visitor id.
2. Download the EPSON TM-C3500 printer drivers from the Download Resources page.
3. Run the downloaded ‘c350d64_2500.exe’ driver installation file and follow the installation prompts. You may need administrator priviliges to complete the driver installation.
4. Plugin the EPSON TM-C3500 printer via the USB plug into the visitor id PC.
5. Wait for Windows to advise the printer installation is complete.
6. Click the Windows ‘Start’ button, then click ‘Settings’.
7. In the ‘Settings’ window, click ‘Devices’, then click ‘Printers & scanners’ on the left menu.
8. Click the ‘EPSON TM-C3500’ printer, the click the ‘Manage’ button.
9. Click the ‘Printer preferences’ link.
10. In the ‘General’ tab, make sure all settings match the following image:
    
11. In the ‘Options’ tab, make sure all the settings match the following image:
    
12. Click the ‘Apply’ button, then click the ‘OK’ button.
13. Close down the ‘Printers & scanners’ Settings window.
14. Run visitor id. Cancel opening the Kiosk if prompted.
15. On the top menu bar click ‘File > Workstation Settings’.
16. Click the ‘Pass Printer’ tab.
17. For the ‘Visitor Pass Label Printing’ option, choose the ‘Print passes but don’t print a verification pass’ option.
18. For the ‘Printer Type’ option, choose the ‘Epson TM-C3500’ option.
19. Click the ‘Visitor Pass Template > Select’ button to choose the template to be printed.
20. Click the ‘Print Sample Pass’ button to confirm the labels are printing correctly for the chosen Visitor Pass Template.

If you are still experiencing printing issues with the EPSON TM-C3500 colour label printer after following these instructions please contact the visitor id Support Team.