Knowledgebase
Help, How-To Guides and Tutorials for using visitor id.
First Steps
Link to: System Requirements
System Requirements.
The system requirements below are an absolute minimum to run visitor id. Future IT cannot guarantee the stability and performance of visitor id if these system requirements are not met… read more.
Link to: Downloading visitor id
Downloading visitor id.
visitor id can be downloaded from the Downloads page on this website. Navigate to the Download page and click the ‘Download Now’ button… read more.
Installation
Link to: Installing visitor id
Installing visitor id.
This article describes how to install visitor id on the master PC… read more.
Link to: Installing visitor id on a workstation client
Installing visitor id on a workstation client.
This article describes how to install the workstation client PC… read more.
Link to: Installing visitor id Communicator on a workstation client
Installing visitor id Communicator on a workstation client.
This article describes how to install the visitor id Communicator client on workstation client PC’s… read more.
Link to: Installing the visitor id WebServer
Installing the visitor id WebServer.
This article describes how to install the visitor id WebServer to enable access for the web-based Evacuation List and Pre-Bookings… read more.
Link to: Installing the visitor id Cloud Sync App
Installing the visitor id Cloud Sync App.
This article describes how to install the visitor id Cloud Sync App… read more.
Link to: Installing Microsoft SQL Server ManuallyInstalling Microsoft SQL Server manually.
Installing Microsoft SQL Server manually.
This article describes how to install Microsoft SQL Server manually for visitor id. Please follow these instructions if Microsoft SQL Server fails to install correctly during the visitor id installation… read more.
Link to: AboutInstalling the visitor id database an an existing Microsoft SQL Server instance.
Installing the visitor id database an an existing Microsoft SQL Server instance.
Link to: Configuring Microsoft SQL Server for visitor idConfiguring Microsoft SQL Server for visitor id.
Configuring Microsoft SQL Server for visitor id.
This article describes how to configure Microsoft SQL Server for use with visitor id. Please use these instructions when installing Microsoft SQL Server manually… read more.
Setup and Configuration
Link to: Master Configuration Wizard
Master Configuration Wizard.
This article describes how to complete the Master Configuration Wizard in visitor id. The Master Configuration Wizard opens when visitor id is first run on the master PC after installing and allows setting up of basic options… read more.
Link to: Master Configuration Wizard
Workstation Configuration Wizard.
This article describes how to complete the Workstation Configuration Wizard in visitor id. The Workstation Configuration Wizard opens when visitor id is first run on the workstation/client PC after installing and allows setting up of basic options… read more.
Link to: About
Database Connection Parameters.
Link to: About
Options.
Link to: About
Workstation Settings.
Link to: About
Licensing.
Link to: About
Changing Languages.
Link to: AboutFinding your visitor id Version Number.
Finding your visitor id Version Number.
This article describes how to find the visitor id version number… read more.
Link to: Setting Up the EPSON TM-C3500 PrinterSetting Up the EPSON TM-C3500 Printer.
Setting Up the EPSON TM-C3500 Printer.
This article describes how to setup the EPSON TM-C3500 colour label printer… read more.
Functionality
Link to: About
Signing-in Visitors.
Link to: About
Signing-in Personnel.
Link to: About
Signing-out Visitors.
Link to: About
Signing-out Personnel.
Link to: About
Making a Visitor Booking.
Features
Link to: Questionnaires
Questionnaires.
This article provides information regarding the Questionnaires feature in visitor id… read more.
Link to: Facial Recognition
Facial Recognition.
This article provides information regarding the Facial Recognition feature in visitor id… read more.
Link to: About
Events and Attendees.
Link to: About
Visitor Types.
Link to: About
Inductions.
Reporting
Link to: AboutEvacuation List.
Evacuation List.
Link to: AboutReports.
Reports.
Upgrades
Link to: Upgrading visitor id
Upgrading visitor id.
This article describes how to upgrade visitor id the latest public version available… read more.
Link to: Upgrading the visitor id Workstation Client
Upgrading the visitor id workstation client.
This article describes how to upgrade the workstation client PC’s after the master PC has been upgraded… read more.
Link to: Upgrading the visitor id Communicator Client
Upgrading the visitor id Communicator Client.
This article describes how to upgrade the visitor id Communicator client on workstation client PC’s after the master PC has been upgraded… read more.
Link to: Upgrading the visitor id Cloud Sync AppUpgrading the visitor id Cloud Sync App.
Upgrading the visitor id Cloud Sync App.
This article describes how to upgrade the visitor id Cloud Sync App if installed on a different PC than the master PC… read more.
Mobile App
Link to: AboutInstalling the visitor id Mobile App on Android.
Installing the visitor id Mobile App on Android.
Link to: AboutInstalling the visitor id Mobile App on iOS.
Installing the visitor id Mobile App on iOS.
Link to: Link the visitor id Mobile App to a Personnel record in visitor idLink the visitor id Mobile App to a Personnel record in visitor id.
Link the visitor id Mobile App to a Personnel record in visitor id.
This article describes how to link the visitor id Mobile App to a Personnel record in visitor id… read more.
Backup and Restore
Link to: Perform a visitor id Database Backup
Perform a visitor id database backup.
This article describes how to perform a backup of the visitor id database only… read more.
Link to: Perform a full backup of visitor id
Perform a full backup of visitor id.
This article describes how to perform a full backup of the visitor id database and program files… read more.
Link to: Restore the visitor id Database Manually
Restore the visitor id database manually.
This article describes how to restore the visitor id database manually using Microsoft SQL Server Management Studio. Use these instructions if you are… read more.
Link to: About
Restore the visitor id database and program files.
Infrastructure Guides
Link to: How to transfer visitor id to another PC
How to transfer visitor id to another PC.
This article describes how to perform a backup of the visitor id, then download and install the latest version of visitor id on another master PC, then… read more.
Link to: How to transfer the visitor id database to another Microsoft SQL Server Instance
How to transfer the visitor id database to another Microsoft SQL Server Instance.
This article describes how to perform a backup of the visitor id database, then restore the visitor id database on a different Microsoft SQL Server Instance… read more.
Troubleshooting
Link to: 3rd Party App Interferences
3rd Party App Interferences.
Sometimes apps can interfere with each other. Listed below is the list of currently investigating and resolved 3rd party app interferences… read more.
Link to: The application was unable to start correctly (0xc0000022)
The application was unable to start correctly (0xc0000022).
After installing the visitor id workstation client, either a new installation or an upgrade, when launching visitor id an error message appears: “The application was unable to start correctly (0xc0000022)”… read more.
Link to: Active Directory Integration Limiting Results to 1000 Records
Active Directory Integration Limiting Results to 1000 Records.
visitor id is unable to get more than 1,000 records per OU Path in Active Directory… read more.
Link to: DYMO LabelWriter Prints Blank Labels
DYMO LabelWriter Prints Blank Labels.
When using the DYMO LabelWriter 450 printer visitor id prints blank labels… read more.