visitor id

visitor id

Release Notes

v6.4 - 20/06/2019

Please Note: visitor id now only supports Microsoft SQL Server 2012 SP3 and above. We recommend upgrading to Microsoft SQL Server 2012 SP3 as soon as possible and changing the visitor id database version to 2012 in SQL Server Management Studio.


  • New - visitor id > Kiosk > Staff/Visitor Sign-In/Sign-Out > Scan Barcodes: Added the ability to use a physical barcode scanner to scan 1D and 2D barcodes. A fully tested barcode scanner that scans both 1D and 2D barcode scanners is the Zebex Z-8072S barcode scanner.
  • New - visitor id > Reception > File > Workstation Settings > General tab: Added 'Barcode Scanning' options to choose whether to use a Web Camera or physical Barcode Scanner to scan barcodes on the current workstation.
  • New - visitor id > Reception > File > Workstation Settings > General tab: Added 'Advanced > Enable Debug Mode on this workstation' setting with a button to open DebugView++ that now ships with visitor id.
  • Improvement - visitor id Cloud Host > Evacuation List/My Visitors: Now only includes Visitors and Personnel that are linked to any Facilities that the Device Personnel is linked to (Enterprise mode only).
  • Fix - visitor id > Kiosk > Print Visitor Pass: Now prints the newly taken visitor photo if the Registered Visitor doesn't have an original photo on file and printing the original photo is enabled in Options.
  • Fix - visitor id > Kiosk > Scan Barcode: Now skips the Induction for Visitors that have an up-to-date Induction status.
  • Fix - visitor id > Kiosk: The Kiosk window can now only open once.
  • Fix - visitor id > Kiosk/Reception > Automatic Personnel Sign-Out: Fixed issue with procedure.
  • Fix - visitor id > Kiosk/Reception > Automatic Personnel Return Status checks: Fixed issue with procedure.
  • Fix - visitor id > Kiosk/Reception > Automatic Visitor Sign-Out: Fixed issue with procedure.
  • Fix - visitor id > Reception > Attendance Schedule > Bookings > Send Booking > To Visitor: Fixed an issue with the QR Code generation link in the email sent to the visitor.
  • Fix - visitor id > Reception > Attendance Schedule: Fixed button enabling/disabling.
  • Fix - visitor id > Reception > File > Cloud > Reset Cloud (API v1): Fixed 'VIDWorkFile' error messages from appearing.
  • Fix - visitor id > Reception > File > Cloud > Reset Cloud (API v1): Fixed the 'Reset Cloud' flag not being updated after completing the 'Reset Cloud' function.
  • Fix - visitor id > Reception > File > Workstation Settings > General tab: Fixed the 'Start visitor id when Windows starts on this Workstation' setting. visitor id must be run as an Administrator for this to work correctly.
  • Fix - visitor id > Reception > New Booking: The correct Facility is now set on the Booking. For kwiklook integrated 'Enterprise' setups only.
  • Fix - visitor id > Reception > New/Edit Booking: No longer prompts to overwrite the existing photo for Registered Visitors that already have a photo that hasn't changed.
  • Fix - visitor id > Reception > New/Edit Booking: The Photo now appears in the correct place on the window.
  • Fix - visitor id > Reception > Text Size: Fixed the text size on the following windows: 'File > Generate Setups >Workstation Client|Communicator Client|Web Server'.
  • Fix - visitor id > Reception > Visitors Onsite: Fixed the size of the 'Visitors Onsite Count' display.
  • Fix - visitor id > Reception > Visitors Onsite: No longer shows the photo if the 'Enable Camera' option is disabled in 'Workstation Settings'.
  • Fix - visitor id > Reception > Visitor Sign-In > Host Email/SMS Alert: Fixed issue that caused the first half of the alert text to be in the wrong language.
  • Deprecated - Microsoft SQL Server 2008 R2: Support for the Microsoft SQL Server 2008 R2 database engine has ended.

v6.3 - 16/11/2018

  • New - visitor id > Espon TM-C3500 Colour Printer: visitor id now supports the Epson TM-C3500 Colour Printer for printing Visitor and Personnel Passes. Click here to purchase from our preferred supplier Label Print Systems.
  • New - visitor id > Reception > Options > General > Advanced: Added 'Automatic Visitor History Purge' option to delete visitor history older than a certain amount of days.
  • New - visitor id > Reception > Options > General > Advanced: Added API v2 with a new Cloud database for increased performance and security. Contact us for more information.
  • New - visitor id > Reception > Parameters > Visitor Types: Added the option 'Refuse entry if the Visitor fails the Induction check' for Contractors only in kwiklook Integration mode. This allows Contractors to sign-in successfully without having up-to-date Induction records in kwiklook.
  • New - visitor id > Reception > Workstation Settings: New 'General' tab:
    • Use Local Logo: With this option enabled and a logo uploaded to the workstation, the visitor passes that are printed from this workstation will print this logo instead of the logo setup in 'File > Options > General > Identification'.
    • Use Local Privacy Policy: With this option enabled and a Privacy Policy added to the workstation, the Kiosk will show this Privacy Policy instead of the Privacy Policy setup in 'File > Options > Kiosk > Privacy & Conditions'.
  • New - visitor id > Reception > Workstation Settings: 'Kiosk' tab:
    • Use Local Conditions of Entry: With this option enabled and a Conditions of Entry added to the workstation, the Kiosk will show this Conditions of Entry instead of the Conditions of Entry setup in 'File > Options > Kiosk > Privacy & Conditions'.
    • Use Local Kiosk Wallpaper: With this option enabled and a wallpaper image uploaded to the workstation, the Kiosk will show this wallpaper image instead of the wallpaper image setup in 'File > Options > Kiosk > Appearance'.
  • New - visitor id > Reception > Workstation Settings > Cloud Sync: Added options to install and manage the visitor id Sync App for Cloud Sync API Version 2.
  • Improvement - visitor id > Kiosk > Visitor Sign-In > Select Registered Visitor/Select Host: Improved the searching and filtering speeds of these tables to be instantaneous over WAN networks.
  • Improvement - visitor id > Reception > File > Options > Kiosk > Privacy & Conditions > Conditions of Entry: Increased the size of this field to 10,000 characters.
  • Improvement - visitor id > Reception > Translations (German): Updated UI for all windows to improve the readability of buttons and text when set to German.
  • Improvement - visitor id > Reception/Kiosk > Induction Videos: Added a switch to set the video window size into the visitorid.ini file. Switches can either be '-fs' for fullscreen mode, or '-x WIDTH -y HEIGHT' for a specific size. Please contact the visitor id Support Team for further information on this feature.
  • Improvement - visitor id > Reception/Kiosk > Visitor Sign-In > Visitor Passes: The Visitor Passes now print the Facility Name and Facility Address when integrated with kwiklook and in Enterprise mode.
  • Improvement - visitor id WebServer: Upgraded codebase for increased security and performance.
  • Fix - visitor id > Kiosk > New Visitor Sign-In > Select Host: Fixed top message to match the same message that shows for a Registered Visitor.
  • Fix - visitor id > Kiosk > Printing: Fixed an issue that cause the Evacuation List and Passes to print to the wrong printer.
  • Fix - visitor id > Kiosk > Visitor Sign-Out: Fixed 'Kiosk Thank You Message' custom message not displaying.
  • Fix - visitor id > Reception > Configuration Wizard: Fixed issues with Citizen printer sample label images not displaying when selected.
  • Fix - visitor id > Reception > Personnel: Fixed issue that caused Personnel that are signed-in to a different Facility to show as signed-in to the selected Facility when using the 'Signed-In' filter. Integration with kwiklook in Enterprise mode only.
  • Fix - visitor id > Reception > Visitor Sign-In: Fixed 'Sub-Reason for Visit' field showing when not enabled.
  • Fix - visitor id > Reception > Workstation Settings > Pass Printer: Added missing sample template images for Citizen printer passes.
  • Fix - visitor id > Workstation Upgrade: Fixed issue that caused the workstation client to not find the upgrade installer on the master server correctly.
  • Fix - visitor id WebServer > New Booking: Fixed issues with adding a new Visitor to an existing Company.
  • Deprecated - visitor id > Reception > File > Options > General > Inductions tab: Removed tab.

v6.2 - 28/05/2018

  • Change - visitor id > Help > Remote Support: Upgraded TeamViewer QuickSupport to version 13.
  • New - visitor id > Reception > Registered Visitors > Merge: Added a 'Merge' action to merge duplicated Registered Visitors into a single record. Visitor History, Event Attendance and Bookings are also updated to reflect the merge. The duplicated Registered Visitor records are deleted.
  • New - visitor id WebServer > Bookings: Create new Bookings and view Bookings online via any web enabled device.
  • Improvement - visitor id > Brother QL Series Printer: Now supports b-PAC v3.2.001.
  • Improvement - visitor id > DYMO LabelWriter: Now supports DYMO LabelWriter Software v8.7.
  • Improvement - visitor id > Kiosk > Exit > Password: Now checks for an updated Kiosk Password in Options.
  • Improvement - visitor id > Kiosk > Visitor Sign-In > Details Correct: Added mandatory field checking.
  • Improvement - visitor id > Reception > Personnel/Registered Visitors > Update Photo: Now updates the Photo stored on the visitor id Cloud Host.
  • Fix - visitor id > Kiosk > Personnel Sign-In/Sign-Out: Fixed issue that could cause the 'Select' button to be hidden.
  • Fix - visitor id > Kiosk > Visitor Sign-In > I'm a New Visitor: Removed extra white box being displayed on screen.
  • Fix - visitor id > Kiosk > Visitor Sign-In > Reason for Visit: Fixed issue that caused the 'Next' button to not be enabled if the visitor scanned their barcode to sign-in.
  • Fix - visitor id > Kiosk > Visitor Sign-In > Take Photo: Fixed an issue that caused the 'Visitor Type > Take Photo' option to not work correctly if the previous screen was 'Conditions of Entry'.
  • Fix - visitor id > Kiosk > Visitor Sign-In/Out > Required prompts: Fixed default colour of 'Required' prompts.
  • Fix - visitor id > Reception > File > Cloud > Reset Cloud: Devices are no longer deleted from the Cloud which caused issues when trying to re-sync the Devices.
  • Fix - visitor id > Reception > Parameters > Reason for Visit: Fixed translations not working correctly for 'Reason for Visit' and 'Sub-Reason for Visit'.
  • Fix - visitor id Mobile App > Fixed issue with Push Notifications not being sent and received correctly.
  • Fix - visitor id Mobile App > Fixed issue with the Personnel Sign-In Date and Time always being blank.

v6.1 - 22/11/2017

Please Note: This upgrade includes support for barcode reading using a webcam. The supported barcode types are as follows:

  • 1D Formats:
    • UPC-A
    • UPC-E
    • EAN-13
    • EAN-8
    • CODEBAR
    • Code 39
    • Code 93
    • Code 128
    • ITF
    • RSS 14
    • RSS EXPANDED
    • MSI
  • 2D Formats:
    • Aztec
    • Data Matrix
    • MaxiCode
    • PDF417
    • QR Code
    • UPC/EAN extension
    • Plessey

  • Change - visitor id > Menu > Logs: Changed the 'Personnel Attendance Log' menu item name to 'Personnel History'.
  • Change - visitor id > Reception > Options > Kiosk: Added a new tab called 'People' and moved options regarding 'Personnel' and 'Registered Visitors' from the 'Kiosk > Functionality' tab to the new 'People' tab.
  • Change - visitor id > User Interface:
    • Updated the button icons and colours of both Kiosk and Reception modes.
    • Changed the background colour of Reception mode.
    • Moved the top toolbar into a Navigator that can be docked on the left or right sides and updated the icons.
    • Changed the background colour of all windows to white.
  • New - visitor id: Added ability to hide/show/re-order columns on most tables. Left click the table header to access the show/hide/re-order options. These options are per Windows User.
  • New - visitor id: Added support for the Citizen CL series label printers.
  • New - visitor id: Updated the visitor id logo colours.
  • New - visitor id > Kiosk > Buttons: Added new options to style the buttons on the kiosk. The new options can be found in 'File > Options > Kiosk > Appearance > Buttons'.
  • New - visitor id > Kiosk > Entry Fields: Added a new option to colour the text in entry fields on the kiosk. The new option can be found in 'File > Options > Kiosk > Appearance > General > Select Entry Font Colour'.
  • New - visitor id > Kiosk > On-Screen Keyboard: Added new options to set the on-screen keyboard buttons to have transparent backgrounds. The new options can be found in 'File > Options > Kiosk > On-Screen Keyboard > Normal State/Pressed State'.
  • New - visitor id > Kiosk > Personnel/Registered Visitor Sign-In/Out: Added the ability for Personnel and Registered Visitors to Sign-In and Sign-Out using existing barcodes on ID cards. This feature is enabled in the 'File > Options > Kiosk > People' tab and check the 'Enable Personnel Sign-In and Sign-Out with Barcodes' and 'Enable Registered Visitor Sign-In and Sign-Out with Barcodes' checkboxes. Then Personnel and Registered Visitors need to have their barcodes uploaded to their appropriate records. The WebCam must be enabled for this feature to work.
  • New - visitor id > Kiosk > Personnel Sign-In/Out > Personnel Password Rules: Added new password rules to allow for customised password security policies. The new options can be found in the 'File > Options > Kiosk > People' tab. New options are:
    • Minimum number of Uppercase characters.
    • Minimum number of Lowercase characters.
    • Minimum number of Number characters.
    • Minimum number of Special characters.
  • New - visitor id > Kiosk > Personnel/Visitor Sign-Out: Added the ability for Personnel and Visitors to Sign-Out by scanning a QR Code that is printed on the Visitor Pass. New Visitor Passes have been created for this feature. Go to 'File > Workstation Settings > Pass Printer' to select a new Visitor Pass that contains a QR Code. The WebCam must be enabled for this feature to work.
  • New - visitor id > Kiosk > Visitor Sign-In > Hide 'Company' Column: Added a new option to hide the Registered Visitors 'Company' column from showing when visitors sign-in. New option is found in 'File > Options > Kiosk > Advanced > Select Registered Visitor Options > Search Sign-In Columns > Hide 'Company' column'.
  • New - visitor id > Kiosk > Wallpaper: Added ability to remove the Kiosk Wallpaper.
  • New - visitor id > Kiosk/Reception > Evacuation List: Added option to exclude the Personnel from the Evacuation List. Option is found in 'File > Options > General > Functionality > Personnel > Exclude Personnel from Evacuation List'.
  • New - visitor id > Kiosk/Reception > Printer Online Check: Added online checks for the Brother QL series and Citizen CL series label printers.
  • New - visitor id > Kiosk/Reception > Visitor Sign-In > Sub-Reason for Visit: Added the ability for visitors to select a 'Sub-Reason for Visit' during Sign-In. 'Sub-Reason for Visit' are added to 'Reason for Visit' records to provide extra grouping. As this is a parent/child relationship, the 'Reason for Visit' and 'Sub-Reason for Visit' could be translated to be used for a different purpose. To enable the 'Sub-Reason for Visit' feature, click 'File > Options > General > Data Collection 2' and enable/require the 'Sub-Reason for Visit' options. The 'Reason for Visit' option must be enabled for this feature.
  • New - visitor id > Reception > Change Font: Added a 'Change Font' menu item to the 'File' menu to change the font style, size and colour throughout visitor id. The Kiosk fonts will not be changed. Font settings are per workstation.
  • New - visitor id > Reception > Daily Schedule/Events > Bookings/Event Attendees > Send Invites: Email invitations now include a link to generate and print a QR Code for faster sign-in. The option 'Enable Registered Visitor Sign-In and Sign-Out with Barcodes' must be enabled and you must be licenced for the visitor id Cloud Host for this feature to work.
  • Improvement - visitor id > Kiosk > Pre-Booked Visitors: Pre-Booked visitors can now Sign-In via the Kiosk.
  • Improvement - visitor id > Kiosk > Wallpaper: Can now set the Kiosk background colour if a wallpaper image is used and set to 'Center'.
  • Improvement - visitor id > Kiosk/Reception > Induction > Movie: Updated the video player ffmpeg to v3.3.3.
  • Improvement - visitor id > Kiosk/Reception > Security: Updated Personnel passwords to use SHA512 hashing algorithm.
  • Improvement - visitor id > Reception > New Booking/Edit Booking > Photo Save: The window now asks if the existing photo on the Registered Visitor record should be updated as well.
  • Improvement - visitor id > Reception > Options > Kiosk > Functionality > Security Options: The 'Security Questions' security option no longer disables the 'Hide Sign-In Time Column' option in the 'Options > Kiosk > Advanced > Select Registered Visitor Options > Search Sign-Out Columns' group.
  • Improvement - visitor id > Reception > Report Selector: Added vertical scrollbars to all drop lists.
  • Improvement - visitor id > Reception > Workstation Settings > Pass Printer: Added links to purchase labels from the visitor id website.
  • Improvement - visitor id Communicator > Security: Updated Personnel passwords to use SHA512 hashing algorithm.
  • Fix - visitor id > Kiosk > Personnel Sign-In: Fixed pass not printing if the webcamera is enabled and the 'Print Original Personnel Photo' option is enabled.
  • Fix - visitor id > Kiosk > Personnel Sign-In: Fixed 'Printing Pass' screen showing a second 'Success' message.
  • Fix - visitor id > Kiosk > Table Heights: Fixed issue that caused the tables heights to be calculated incorrectly when switching between different languages.
  • Fix - visitor id > Kiosk > Visitor Sign-In > Blacklisted: Fixed bug that stopped the 'Blacklisted' feature from working correctly.
  • Fix - visitor id > Kiosk > Visitor Sign-In > Details Correct: Fixed issue where disabled Data Colletion options were showing.
  • Fix - visitor id > Kiosk > Visitor Sign-In > Details Correct: The field prompts now use the Kiosk message font colour.
  • Fix - visitor id > Kiosk > Visitor Sign-In > Reason for Visit/Visitor Type: Now shows the correct 'Kiosk Prompt' as entered in 'Options > General > Data Collection 2'.
  • Fix - visitor id > Kiosk/Reception > Auto Sign-Out (End of Day): Fixed bug that caused function to stop working correctly.
  • Fix - visitor id > Kiosk/Reception > Evacuation List Reports: Fixed issue that caused Visitors and Personnel to be excluded from the Evacuation List reports if not using kwiklook Integration.
  • Fix - visitor id > Kiosk/Reception > Induction > Movie: Fixed issue that caused movie inductions to not play on 32bit PC's.
  • Fix - visitor id > Reception > Alerts: Reception Alerts are now shown in German if the workstation language is set to German.
  • Fix - visitor id > Reception > Configuration Wizard: No longer tries to open the Kiosk if the Configuration Wizard is open after an upgrade.
  • Fix - visitor id > Reception > New Booking: Fields that are not enabled in Options are now disabled.
  • Fix - visitor id > Reception > New Booking > Load Photo: Fixed bug that caused an 'Illegal activity' error message to appear after selecting an image to load with an existing Registered Visitor selected.
  • Fix - visitor id > Reception > New Booking > Take Photo: Fixed bug that caused an 'Illegal activity' error message to appear after capturing a photo.
  • Fix - visitor id > Reception > New Booking/Edit Booking > Photo Save: Fixed bug that caused the photo to not save correctly on Bookings.
  • Fix - visitor id > Reception > Registered Visitors > Sign-In: Fixed bug that signed in visitors if the 'Select Host' window was closed without selecting a Host, if the 'Select Host' Data Collection option was required.
  • Fix - visitor id > Reception > Report Selector: Fixed the 'Visitor Name' drop list when in kwiklook integration mode.
  • Fix - visitor id > Reception > Visitor History: Personnel no longer display in the table.
  • Fix - visitor id > Reception > Visitor Types: Fixed issue with not being able to save changes to the default Visitor Types.

v6.0.0.0 - 09/06/2017

  • Change - visitor id > File > Options > General > Functionality: Removed 'Refuse Entry To... Registered Visitors that fail the Credentials Check' option.
  • Improvement - visitor id > Kiosk: Removed the 'Name' column header text to avoid confusion.
  • Improvement - visitor id > Parameters > Visitor Types: Moved 'Refuse Entry To... Registered Visitors that fail the Credentials Check' option to Visitor Types to allow each Visitor Type to manage this option individually. The new option is name 'Refuse entry if Visitor fails the Credentials Check'.
  • Fix - visitor id > Evacuation Report: Excluded Visitors and Personnel that are not in the currently logged in Facility from showing in the report. kwiklook Enterprise enabled installations only.
  • Fix - visitor id > Kiosk > New Visitor Sign-In: Fixed issue that caused the 'Next/Continue' button to not become enabled correctly if the 'Name:' field was translated.
  • Fix - visitor id > Kiosk > New Visitor Sign-In > Print Pass: Fixed bug that caused the Photo, Terms and Conditions, Induction and Pass Printing to not work correctly during the Sign-In process of a New Visitor when the 'Enable Registered Visitors' option was disabled.
  • Fix - visitor id > Kiosk > Security Questions: Fixed issue that caused the Security Questions to not display correctly.
  • Fix - visitor id > Kiosk > Visitor Sign-In: Fixed bug that showed the last visitor's photo during the next sign-in for 2 seconds.
  • Fix - visitor id > Kiosk > Visitor Sign-In > Induction (non-media): Now shows the 'Induction Complete' button in the correct position.
  • Fix - visitor id > Kiosk/Reception > Automatic Processes: Fixed issues with automatic processes not running at the correct times, specifically Active Directory Integration.
  • Fix - visitor id > Reception > Personnel Automatic Sign-Out: Stopped Staff from being automatically signed-out within 10 seconds of signing-in when in kwiklook integration mode.

v5.10.0.0 - 23/01/2017

Please note: There is a new version of the visitor id Mobile App that is a requirement of this version. Please upgrade using your device's app store.

  • Change - Push Notifications: The 3rd party Push Notification service that visitor id uses has been changed in this version. Please upgrade the visitor id Mobile App on all devices to receive Push Notification alerts.
  • Change - visitor id > Reception > Options > General > Functionality > Refuse Entry To...: The 'Registered Visitors that fail the Inductions check' option has been removed and is superseded by the 'Enable Visitor to re-take Induction if their Induction has expired' option on the Induction record.
  • Change - visitor id Mobile App: Windows Phones are no longer supported.
  • New - visitor id > Kiosk: Added language buttons to allow visitors to change the language of the kiosk when they sign-in. Can be enabled/disabled in the 'Workstation Settings > Kiosk' tab.
  • New - visitor id > Kiosk/Reception > Pass Printing: Added 'Host Department' field to passes that are printed. Please contact the visitor id Support Team for instructions on how to add the 'Host Department' to your pass templates.
  • New - visitor id > Reception > Options > General > Alert Messaging > Advanced: Added new bulk action 'Update the Alert Language for all Personnel'.
  • New - visitor id > Reception > Personnel > Communication: Added 'Alert Language' option for Personnel to receive alerts in their chosen language.
  • New - visitor id > Reception > Personnel > Communication > Additional Email Alerts: Added 'Addressee Type' so the emails can be sent to the additional addresses in either the 'To', 'CC' or 'BCC' email fields.
  • New - visitor id > Reception > Personnel > Devices: Added 'Send Test Push Notification' button to test sending a Push Notification to all 'Devices' owned by the Personnel being edited.
  • New - visitor id > Reception > Registered Visitors > Sign-In: Added ability to show the Induction to groups of visitors that arrive at the same time.
  • New - visitor id > Reception > Visitor Types: Added new settings: 'Enable Photo', 'Enable Pass Printing' and 'Enable Conditions of Entry'. These settings allow override their global counterparts in 'Options' to provide specific settings for each 'Visitor Type'.
  • New - visitor id Mobile App: Added ability for Personnel to Sign-In and Out. Non-Enterprise installations only.
  • Improvement - visitor id > Backend Processes: Improved timing of background processing.
  • Improvement - visitor id > Evacuation List: Now shows the Visitor's 'Company' and the Personnel's 'Mobile Number'.
  • Improvement - visitor id > Inductions: Change the video/audio player for increased stability and to support more formats.
  • Improvement - visitor id > kwiklook Integration > Sign-In/Out: Improved support of multi-facility Enterprise installations.
  • Improvement - visitor id > Reception > Options > General > kwiklook Data Collection: Moved field: 'Property Required Message' to 'Kiosk > Message Prompts > kwiklook Messages' tab. Now called 'Property Required Message for Sign-In'.
  • Improvement - visitor id > Reception > Options > General > kwiklook Data Collection: Moved fields: 'Attending Incident Refusal Message' and 'Attending Maintenance Job Refusal Message' to 'Kiosk > Message Prompts > kwiklook Messages 2' tab.
  • Improvement - visitor id > Reception > Options > General > Terms & Conditions: Renamed tab to 'Privacy & Conditions'.
  • Improvement - visitor id > Reception > Options > Kiosk > General > Security Options: Added a 'None' option to easily disable this option.
  • Fix - visitor id > Background Processes > Induction Review: Fixed issue that was causing Inductions to be expired incorrectly.
  • Fix - visitor id > Kiosk > Privacy Policy Button: Decreased height of button to suit smaller screens.
  • Fix - visitor id > Kiosk > Visitor Sign-In > New Visitor: Fixed issue that cause new visitors to not be able to complete the Induction if the 'Visitor Type' Data Collection field was not enabled.
  • Fix - visitor id > Kiosk > Visitor Sign-In > Registered Visitor > Mobile App Push Notification: Fixed issue that caused push notifications to not be sent when a Registered Visitor signed-in.
  • Fix - visitor id > Kiosk > Visitor Sign-In > Select Host: The 'Select Host' list is now cleared after each visitor signs-in.
  • Fix - visitor id > Kiosk > Visitor Sign-Out Alert: Fixed issue that caused sign-out alerts to not be created correctly from the kiosk.

v5.7.0.0 - 19/09/2016

  • New - visitor id > Alert Host on Visitor Sign-Out: Hosts can now be sent an alert when Visitors Sign-Out.
  • New - visitor id > Options > General > Alert Messaging > Advanced: Added button to batch update the Alert Method for all Personnel.
  • New - visitor id > Registered Visitors: New button 'View Missing Credentials' on the Registered Visitors window allows users to see what kwiklook Credentials are missing for each Registered Visitor or Person Type 'Contractor'. Only available in kwiklook integration mode.
  • New - visitor id Web Server: Added a 'Facility' drop list selection for filtering the Evacuation List by Facility when integrated with kwiklook in 'Enterprise' mode.
  • New - visitor id Web Server: Added a 'Print' button to print the Evacuation List to a physical printer.
  • Improvement - visitor id > Inductions: Multiple Inductions can now be created and linked to Visitor Types. Each Visitor Type can have their own individual Induction.
  • Improvement - visitor id > Inductions: Now supports the *.MP4 (Movie) video format.
  • Improvement - visitor id > Inductions > Microsoft Word: Changed the way Microsoft Word Inductions are saved. Existing Word Inductions will need to be re-saved after this upgrade.
  • Improvement – visitor id > Reception > Visitor Sign-In > Select Registered Visitor: Added 'Visitor Type' filter.
  • Improvement - visitor id > Reception > Report Selector > Attendance Detail/List Reports: Now shows the 'Incident Number', 'Maintenance Job Number' and 'Property Required' on the reports. Attendance List PDF report does not show these items.
  • Improvement - visitor id > Reception > Report Selector: Updated translations for reports.
  • Improvement – visitor id > Translations: Added extra translation support for text printed on passes.
  • Improvement – visitor id Web Server: Re-worded the 'Print Evacuation List' button to 'Run Evacuation List'.
  • Fix - visitor id > Kiosk > Registered Visitor Sign-In: Fixed issue with visitor record being saved as 'Signed-In' if either the Credentials, Induction or Blacklisted checks failed.
  • Fix - visitor id > Kiosk > Registered Visitor Sign-In: Kiosk was not using correct option for enabling/disabling the Registered Visitor Sign-In functionality.
  • Fix - visitor id > Kiosk > Select Host: When in kwiklook Enterprise mode only the Hosts attached to the specific Facility that the workstation is linked to will show in the 'Select Host' list.
  • Fix - visitor id > Printing Passes > Print Original Photo on Pass: Fixed issue that caused a different photo to print on a pass during sign-in if the visitor's original photo was not found.
  • Fix - visitor id > Reception: Fixed issue that could allow the following windows to display the list columns too wide when first opening the windows: Personnel, Registered Visitors, Select Registered Visitor, Select Host, Visitor History and Visitors Onsite.
  • Fix - visitor id > Reception > Report Selector > Attendance Detail/List Reports: Fixed issue causing the kwiklook options to not work correctly.
  • Fix - visitor id Web Server: Fixed the alignment of the menu for Internet Explorer.

v5.6.0.0 - 10/06/2016

  • New - visitor id > Automatic Sign-Out for Personnel and Visitors: Added time selection for 'End of Day' automatic sign-out option.
  • New - visitor id > Kiosk > Exit Timeout: New option for defining the timeout in seconds to allow a user to enter the Kiosk exit password.
  • New - visitor id > Kiosk > Host Option: New option allows for visitors to either select their Host via the default 'Select Host' table format, or to type the Host Name via a free text field. This new option can be found in the 'File > Options > Kiosk > Advanced' tab.
  • New – visitor id > Kiosk > Induction: Added ability to allow or disallow the Induction to be re-taken after the Induction has expired. The new option can be found in 'File > Options > General > Induction' tab and is called 'Enable Visitor to re-take Induction if their Induction has expired'. This new option works in conjunction with the 'Refuse Entry to Registered Visitors that fail the Inductions Check' option.
  • New - visitor id > Personnel Automatic Sign-Out: Added ability to automatically sign-out Personnel. New options can be found in 'File > Options > General > Functionality' tab 'Personnel will be automatically signed out after...' group.
  • Improvement - visitor id > Kiosk > Visitor Sign-In/Visitor Sign-Out: Small searching improvements when Registered Visitors 'Search Behaviour' is set to 'Surname' or 'First Name'.
  • Improvement - visitor id > Kiosk > Visitor/Personnel Sign-In: If the Kiosk is set to an Event and all visitors are allowed entry to the Event then all Visitors and Personnel that sign-in via the Kiosk will be automatically linked that the assigned Event for that day.
  • Improvement – visitor id > Reception > Option > General > Functionality: Changed wording on some options for 'Visitors' and 'Personnel' to make functionality clearer.
  • Improvement - visitor id > Reception > Visitor/Personnel Sign-In: If the Reception is set to an Event and all visitors are allowed entry to the Event then a question will be asked during the sign-in process and the Personnel/Visitors can be automatically linked that the assigned Event for that day.
  • Improvement – visitor id > Reception > Translations: Added a new menu item to access the Translations. Click 'File > Translations'.
  • Improvement – visitor id WebServer: Minor improvement to self-healing procedures.
  • Fix - visitor id > Kiosk > Exit > Run Evacuation List: Fixed bug that caused 'Personnel' to be included in the 'Visitors' section of the report.
  • Fix - visitor id > Kiosk > Visitor Sign-In: Fixed bug that caused a Sign-In loop for new visitors if 'Details Verification' was enabled and the previous person changed their personal details during the previous sign-in.
  • Fix - visitor id > Kiosk > Visitor Sign-In/Visitor Sign-Out: Fixed searching issue when Registered Visitors 'Search Behaviour' was set to 'Full Name'.
  • Fix - visitor id > Reception > Automatic Sign-Out: Fixed issue that caused automatically signed-out Personnel and Visitors to not be updated on the visitor id Cloud correctly.
  • Fix - visitor id > Reception > Visitors Onsite/Visitor History: Now shows the Visitor Photo correctly if the 'Enable Registered Visitors' option is disabled.

v5.5.0.0 - 02/03/2016

  • New - visitor id > Kiosk > Conditions of Entry: Added ability to change the font colour of the Conditions of Entry. Setting found in 'File > Options > Kiosk > Terms & Conditions' tab.
  • New - visitor id > Reception > Personnel: Added 'Override' option for 'Mobile Number' when in Active Directory integration mode.
  • New - visitor id > Kiosk > Visitor/Personnel Sign-In/Out > Select Visitor/Personnel/Host: Improved search to allow for more results. Added extra 'Full Name' option in 'File > Options > Kiosk > Advanced' tab for 'Search Order' of Personnel and Registered Visitors.
  • Improvement - visitor id > Kiosk/Reception > Visitor Sign-In > Host Alert: Added 'Sign-In Date' to alert message.
  • Improvement - visitor id > Reception > Options > General > Alert Messaging: Added improvements to Alert Messaging tab. Can now test alert messaging settings when in kwiklook integration mode.
  • Improvement - visitor id > Reception > Visitor Sign-In > Select Host: Improved loading speed of list. Removed 'Cre' and 'Ind' columns from list.
  • Improvement - visitor id > Reception > Visitor Sign-In > Select Registered Visitor: Improved loading speed of list. Removed 'Return Date' and 'Return Time' columns from list.
  • Fix - visitor id > Kiosk > Visitor Sign-In: Fixed bug that allowed 'Contractors' to be able to sign-in if their Induction was not completed and the 'Refuse Entry To Registered Visitors that fail the Inductions check' option was enabled.
  • Fix - visitor id > Kiosk/Reception: Updated camera code to fix issues with using the front-facing camera on Surface Pro 3 tablets.
  • Fix - visitor id > Reception > Visitor Sign-In: Fixed bug that caused Host alert emails and SMS's to stop working.
  • Fix - visitor id > Reception > Visitor Sign-In > Select Registered Visitor: Changed 'Department' column to 'Company' column.
  • Fix - visitor id Communicator: Fixed issue with loading visitor id Communicator on Windows 10.

v5.4.0.0 - 30/11/2015

  • Improvement - visitor id > Reception: The 'Registered Visitors' and 'Personnel' windows now open faster. The lists will be empty in these windows until the filter or locator are used.
  • Improvement - visitor id > Reception > Report Selector: The 'Visitor', 'Host' and 'Department' drop lists are now sorted alphabetically.
  • Improvement - visitor id Cloud/visitor id Web Server: Added extra checks to ensure all Visitors and Personnel are up to date on the visitor id Cloud.
  • Fix - visitor id Cloud: Now sets the 'Visitor Type' to 'Visitor' when adding visitors that have not provided a 'Visitor Type'.

v5.3.0.0 - 08/09/2015

  • New Feature - The visitor id Mobile App is now available for download on the iOS App Store, Google Play Store and Windows Phone Store. Contact us for more information on pricing and setup.
  • Improvement - Kiosk: Added improvements to field placements for screen resolutions less than minimum requirements.
  • Improvement - Kiosk: 'Privacy Policy' button is now hidden when not on the start screen.
  • Improvement - Kiosk: Increased height of the 'Personnel' and 'Registered Visitor' lists when the On-Screen Keyboard is not in use.
  • Improvement - Reception: Added ability to press the F11 key on the keyboard to resize the columns back to default sizes in the following windows: Events, Personnel, Registered Visitors, Select Host, Select Personnel, Visitor History and Visitors Onsite.
  • Improvement - Reception/Kiosk/WebServer: Updated Email SSL DLLs to v1.0.2d.
  • Fix - Kiosk > Personnel Sign-In/Out: Fixed issue that caused a blank screen to appear after Personnel selection if the 'Security Questions' option is enabled.
  • Fix - Kiosk > Visitor Sign-In > Print Pass: Fixed issue that caused the printed pass to not print the visitor photo and freeze visitor id randomly.
  • Fix - Kiosk > Visitor Sign-In/Out > Security Question: Fixed issue that caused 'Day of Birth' screen to show if visitor did not enter an answer on the 'Security Question' screen.
  • Fix - Reception: Fixed bug that stopped the column widths of list windows to be saved correctly.
  • Fix - Reception > Workstation Settings > Camera: Fixed issue that stopped the selected web camera from being saved correctly.

v5.2.0.0 - 11/06/2015

Please Note: All Visitors need to be Signed-Out prior to applying this upgrade.

Please Note: If using the 'Security Question' Kiosk Security Feature, all visitor's Answers to their Security Question will be deleted as part of this upgrade. Visitors will need to re-choose their Security Question and Answer during their next Sign-In.

  • New Feature - Custom Start-up Delay: visitor id now allows you to set your own start-up delay in seconds. Add the command 'customdelay=X' to the visitor id Shortcut's 'Target' parameter, where 'X' is the number of seconds for visitor id to delay start-up.
  • New Feature - Kiosk > Visitor Type Selection: Added ability for the visitor to select their own 'Visitor Type' during Sign-In. New options can be found in 'File > Options > General > Data Collection 2'.
  • New Feature - Kiosk > Visitor Sign-In: Visitors of type 'Contractor' can be refused entry when attending a Maintenance Job or an Incident Report. New options can be found in 'File > Options > General > kwiklook Data Collection'. For use when integrated with kwiklook only.
  • New Feature - Reception > Registered Visitors: Added 'Induction Date' column.
  • New Feature - Reception > Visitor Types: Added new option 'Disable Sign-In via Kiosk as a New Visitor'. Works in conjunction with the new feature 'Visitor Type Selection'.
  • Improvement - Kiosk > Visitor Sign-In > Induction: HTML File, PDF, Website and Word Inductions now open full screen.
  • Improvement - Reception > Personnel: Increased speed of 'Sign-In' and 'Sign-Out' process.
  • Improvement - Reception > Registered Visitors: Increased speed of 'Sign-In' and 'Sign-Out' process.
  • Improvement - Reception > Registered Visitors: 'Cre' and 'Ind' columns are hidden if 'Credentials' and 'Induction' are disabled respectively.
  • Improvement - Reception > Visitors Onsite: Added 'Mobile' column.
  • Improvement - Reception > Visitors Onsite: Increased speed of 'Sign-Out' process.
  • Improvement - Reception/Kiosk > Active Directory Integration: Added system checks to make sure the record from Active Directory is valid. Personnel must have a 'Given Name', 'Family Name' and 'Department' in Active Directory to be synchronised successfully.
  • Improvement - Reception/Kiosk > Take Person Photo: Made improvements to allow visitor id to use integrated Web Cameras. visitor id also no longer requires the resolution to be chosen.
  • Improvement - Reception/Kiosk > Visitor Sign-In: Added ability to require 'Drivers Licence' and 'Vehicle Registration' fields.
  • Fix - Communicator: The Alert window did not show on top of any other open windows.
  • Fix - Kiosk > Exit: Fixed 'Exit Message' prompt transparency.
  • Fix - Kiosk > Visitor Sign-In > 'Select' Button: Fixed position of 'Select' button on some screens.
  • Fix - Kiosk > Visitor Sign-In/Out > Security Questions: Fixed bug that caused the answer to not be saved correctly in the database.
  • Fix - Reception > Evacuation List PDF: Removed extra 'DateText' text in header of report.
  • Fix - Reception > Personnel Integration: Fixed bug that caused Personnel Integration (CSV or Active Directory) to stop working.
  • Fix - Reception > Registered Visitors: Fixed 'Visitor Type' drop list.
  • Fix - Reception > Registered Visitor Detail: Fixed 'Visitor Type' drop list.
  • Fix - Reception > Visitors Onsite: Fixed error message that could appear when pressing this button.
  • Fix - Reception > Visitor Sign-In: Fixed 'Email' authentication issue when 'Email' is enabled but not required.
  • Fix - Reception/Kiosk > PDF Induction: Fixed bug that caused visitor id to crash when opening/viewing a PDF Induction with Adobe Reader v11.0.07 installed. This is due to Adobe Reader no longer supporting non x64 applications. Click here for more information.

v5.1.0.0 - 19/03/2015

  • New Feature - visitor id is now available in German!
  • New Feature - Send Booking: Send Bookings to Hosts and Visitors that can be added to the recipient's Email Calendar. Use the Booking Log or the Daily Schedule to send Bookings.
  • New Feature - Send Invites: Send Event Invitations to Event Attendees that can be added to the recipient's Email Calendar. Use the Event Log or the Daily Schedule to send Invites.
  • New Feature - Added an 'Exit Message' to the Kiosk Exit screen. The new message can be edited in Options: File > Options > Kiosk > Message > Other Messages tab.
  • Improvement - Kiosk: Increased total characters of Kiosk Data Collection prompts from 50 characters to 255 characters.
  • Improvement - Kiosk > Visitor Details Verification and Correction: Added a 'Back' button on the data entry screen to allow visitors that are changing their details during sign-in to go back to the 'Visitor Details Verification and Correction' screen if the visitor did not want to change the chosen field.
  • Improvement - Kiosk > Visitor Details Verification and Correction: Fields that are not enabled are now hidden from the screen.
  • Improvement - Reception > Registered Visitors: Added 'Email Address' verification.
  • Fix - Kiosk: All controls on the kiosk now have transparent backgrounds.
  • Fix - Kiosk: All error messages on the kiosk now use the correct error colour as set in options.
  • Fix - Kiosk: All buttons on the kiosk now use the correct message colour as set in options.
  • Fix - Kiosk: Fixed sizing of some buttons and On-Screen Keyboard buttons when translated into German.
  • Fix - Kiosk: The maximum Font Size for Kiosk text is now 16.
  • Fix - Kiosk: The Date and Time was sometimes not showing all text.
  • Fix - Kiosk > Reason for Visit: The 'Reason for Visit' message was hidden.
  • Fix - Kiosk > Visitor Sign-In: Pressing the 'Enter' key on a physical keyboard caused the 'Exit' screen to appear.
  • Fix - Kiosk > Visitor Sign-Out: Fixed issue for new Registered Visitors signing-out when 'Security Questions' are enabled.
  • Fix - Kiosk/Reception > Print Passes: Passes now print in correct language.
  • Fix - Reception > Company: Fixed tab order on window.
  • Fix - Reception > Daily Schedule > Events: The 'New' and 'Edit' buttons for Attendees now show on all tabs.
  • Fix - Reception > New Booking: Now adds correct Facility on Booking record if in kwiklook Integration mode and set to use a specific Facility.
  • Fix - Reception > New Event: Now adds correct Facility on Event record if in kwiklook Integration mode and set to use a specific Facility.
  • Fix - Reception > Options > Alert Messaging > Email: Fixed issues with some settings not being used correctly.
  • Fix - Reception > Personnel Attendance Log: Fixed issue with the 'Today' filter.
  • Fix - Reception > Records > Departments > Add/Edit Department: Fixed bug that caused an extra text field to appear on the window.
  • Fix - Reception > Registered Visitors: Fixed size of Mobile Number column.
  • Fix - Reception > Visitor Sign-In: Fields 'Address 2', 'Country' and 'Fax' did not display correctly for Registered Visitors.
  • Fix - Reception > Visitor Sign-In > Reason for Visit: Fixed bug that caused the Reason for Visit drop list to be empty.
  • Fix - WebServer: Changed SSL to version 1 to overcome POODLE SSL Security Threat. Click here for more information.

v5.0.0.0 - 10/12/2014

Please Note: All visitors will need to be Signed-Out before applying this upgrade.

  • New Feature - Kiosk > Visitor Sign-In > Select Host: Added option to show the 'Status' of the Host. This option is enabled in 'File > Options > Kiosk > Advanced > Show Personnel Status'.
  • New Feature - Kiosk/Reception > Visitor Sign-In > Host Alerts: Added ability to include extra email addresses for the email Alert to be sent to. Additional email addresses can be global for all visitors and/or per Personnel and can be set to only alert the additional emails if the Host is out of the office.
  • New Feature - Reception > Visitor Sign-In > Visitor Type: Added 'Visitor Type' selection. Defaults to 'Visitor'.
  • New Feature - Remote Support: visitor id now includes Supremo and TeamViewer for instant remote access support.
  • New Feature - Security Questions: Kiosk Sign-In and Sign-Out now allows for Security Questions to be used as authentication for Registered Visitors. Security Questions are randomised and can be added to. Using Security Questions also hides the 'Company Name' column on the Kiosk.
  • Improvement: Updated program icons.
  • Improvement - Kiosk > Visitor Sign-In > Conditions of Entry: A second Alert is sent to the Host if the Visitor does not accept the Conditions of Entry.
  • Improvement - Kiosk > Visitor Sign-In > Day of Birth Authentication: Reduced the fail chance count from 3 to 2 for security purposes.
  • Improvement - Kiosk > Visitor Sign-In > Name: Improved validation of visitor name to ensure Full Name is entered.
  • Improvement - Kiosk > Visitor Sign-In > Name: On-Screen Keyboard now disables certain keys that cannot be included in the Name field.
  • Improvement - Kiosk > Visitor Sign-Out > The 'Select Self' list now displays 'Surname' and 'Given Name' columns in a single column: 'Name'.
  • Improvement - Reception > Options > Kiosk > Message Prompts > Sign In/Out Messages: Added 'Preview' button to 'Select Visitor Prompt' field.
  • Improvement - Reception > Visitor History: Updated 'Refresh' button icon.
  • Improvement - Reception > Visitor Sign-In: Added 'Select' button for 'Company'.
  • Fix - Kiosk: Fixed some sounds being played at incorrect times.
  • Fix - Kiosk > Personnel Sign-In/Out, Host Select, Visitor Sign-In/Out: Fixed alignment of text prompts, Search and Clear buttons.
  • Fix - Kiosk > Personnel Sign-In: Fixed bug that caused the kiosk to take a photo of Personnel even if the 'Enable Personnel Photos' option was disabled.
  • Fix - Kiosk > Visitor Sign-In: Fixed bug that could cause the On-Screen Keyboard to display even if disabled in 'Workstation Settings'.
  • Fix - Kiosk > Visitor Sign-In: Fixed bug that could cause the Registered Visitor record of a new visitor to not be created correctly if the visitor name had an apostrophe.
  • Fix - Kiosk > Visitor Sign-In > Print Pass: Fixed bug that caused the Kiosk to not reset correctly after taking a photo if Pass Printing for Registered Visitors was disabled.
  • Fix - Kiosk > Visitor Sign-In > Select Host: Fixed bug that could cause an error message to appear when trying to select the Host. Error only appears on installations using multiple Kiosks.
  • Fix - Kiosk/Reception > Pass Printing: Passes were not printing correct Visitor Type.
  • Fix - Kiosk/Reception > Translations: Fixed some issues with Translations.
  • Fix - Kiosk/Reception > Visitor Sign-In: Was not setting the correct Facility on the Visitor record when integrated with kwiklook in Enterprise mode.
  • Fix - Reception > Active Directory Integration: The 'Default Alert Method' did not display the saved option correctly.
  • Fix - Reception > Attendance Schedule > Events > Attendees: Disabled 'New', 'Edit' and 'Cancel' buttons if no Event is selected.
  • Fix - Reception > Attendance Schedule > Events > Attendees: Fixed bug that caused the Event to not save correctly when adding new Attendees.
  • Fix - Reception > Options > Kiosk > Functionality: Fixed some fields that were not being enabled/disabled correctly.
  • Fix - Reception > Personnel: Fixed bug that caused the Full Name to be added incorrectly.
  • Fix - Reception > Personnel: Status of 'Unknown' now shows black flag instead of red flag.
  • Fix - Reception > Personnel > Update Status: Now inserts correct Facility when integrated with kwiklook in Enterprise mode.
  • Fix - Reception > Personnel Attendance Log: Fixed Personnel Attendance Log counter when integrated with kwiklook in Enterprise mode.
  • Fix - Reception > Registered Visitors: Filters were not working correct when integrated with kwiklook in Enterprise mode.
  • Fix - Reception > Registered Visitors: Fixed bug that caused the Full Name to be added incorrectly.
  • Fix - Reception > Registered Visitors > Sign-Out: Fixed error message that would crash visitor id.
  • Fix - Reception > Reports: Fixed some translations issues with all reports.
  • Fix - Reception > Reports: Fixed 'Host' drop list when integrated with kwiklook in Enterprise mode.
  • Fix - Reception > Visitor History > Make Registered Visitor: 'Visitor Type' drop list now excludes 'Staff' and non-selectable records.
  • Fix - Reception > Visitors Onsite: Fixed Visitors Onsite counter when integrated with kwiklook in Enterprise mode.
  • Fix - Reception > Visitor Sign-In: Fixed error message appearing if no 'Email Address provided' and the 'Email Address' field is enabled but not required.

v4.2.0.0 - 9/07/2014

  • Fix - Kiosk > Translations: Visitor Sign-In entry fields now show the correct translation.
  • Fix - Kiosk > Visitor Sign-In: Visitor Passes sometimes did not print if the visitor was a Registered Visitor.
  • Fix - Reception > Active Directory Integration: Fixed issue that caused the Active Directory Integration to not start correctly.
  • Fix - Reception > Options > General > Induction: Fixed error message that would not allow an Induction to be saved correctly.
  • Fix - Reception > Options > General > Integration: Fixed 'Alert Method' drop list to show the correct name.

v4.1.0.0 - 20/06/2014

  • Improvement - Kiosk/Reception: Improved stability of background processes.
  • Improvement - Reception > Active Directory Integration: Added 'Default Alert Method' option.
  • Improvement - Reception > Personnel Detail: Added validation to the Email Address.
  • Improvement - Reception > Registered Visitors: Added 'Person Type' column.
  • Fix - Kiosk > Sign-In/Out Screen: Did not show the correct Workstation Name.
  • Fix - Kiosk > Start Up: Fixed bug that could cause the sound files to not be found correctly when opening the Kiosk.
  • Fix - Kiosk > Visitor Sign-In > Reset Timer: Fixed bug that caused the reset timer to not work correctly if set to any value over 123.
  • Fix - Kiosk > Visitor Sign-In > Terms and Conditions: Screen Title now shows the ampersand, &, symbol correctly.
  • Fix - Reception > Actions > New Event: Fixed issue that caused new Events to not be saved when adding Events through the 'Actions' menu.
  • Fix - Reception > Company Detail: Address 2 was not being displayed correctly when inserting a new Company.
  • Fix - Reception > Company Detail: Fixed error message window on validation to show correct window title.

v4.0.0.0 - 21/05/2014

  • New Feature - Active Directory Integration: Integrate your Personnel from Windows Active Directory with visitor id to eliminate double entry. Works with multiple user paths (OU's).
  • New Feature - File Cleanup: This feature cleans up the visitor id database and removes any blank or null records.
  • Improvement - Kiosk: The 'Details Verification and Correction' form fields now display as non-editable fields.
  • Improvement - Reception: Increased size of Toolbar and the buttons on the Toolbar.
  • Improvement - Reception: The Kiosk now opens straight away When the workstation is set to 'Kiosk' mode and the 'Exit > Open Kiosk' button is pressed.
  • Improvement - Reception > New Booking: Added validation for the Email Address.
  • Improvement - Reception > New Booking: Added a success message when a New Booking is successfully added.
  • Improvement - Reception > Visitor Sign-In: Added validation for the Email Address.
  • Fix - Kiosk > Visitor Sign-In: Fixed bug that caused the Induction status to not be checked if the 'Day of Birth' feature was disabled and the 'Select Host' feature was enabled.
  • Fix - Kiosk > Visitor Sign-In: Fixed bug that displayed the 'Details Verification and Correction' form for new visitors.
  • Fix - Kiosk > Visitor Sign-In: Fixed bug that stopped the 'Select Host' form appearing if the 'Day of Birth' security feature was enabled and the 'Details Verification and Correction' feature was disabled.
  • Fix - Kiosk/Reception > Translations: Fixed bug that showed error message when adding the very first Global Translation.
  • Fix - Kiosk/Reception > Visitor Sign-In: Fixed bug that caused the incorrect visitor photo to be printed on the label when using the 'Print Existing Photo' feature.
  • Fix - Reception > Events: Event Calendar days are now added or deleted if the original Event Start and End Dates are changed.
  • Fix - Reception > Event Attendees: Attendee Calendar days are now added or deleted if the original Event Start and End Dates are changed.
  • Fix - Reception > Event Attendees: Fixed bug that could stop the 'Include Attendee' and 'Remove Attendee' functions to not work correctly.
  • Fix - Reception > New Booking: Fixed the tab order on the window.
  • Fix - Reception > New Booking: Photo was not aligned correctly.
  • Fix - Reception > Personnel: Removed case sensitive searching.
  • Fix - Reception > Registered Visitors: Removed case sensitive searching.
  • Fix - Reception > Report Selector: 'Attendance List' reports in PDF and Excel now match each other.
  • Fix - Reception > Report Selector: 'Event List' report was not working correctly.
  • Fix - Reception > Report Selector: 'Personnel Attendance List' PDF report was showing extra fields that overlapped on the report.
  • Fix - Reception > Visitors Onsite: Was not showing Event Attendees who were Onsite.
  • Fix - Reception > Visitors Onsite/Visitor History: Fixed bug that allowed a Signed-In Visitor to be Signed-In again.
  • Fix - Reception > Visitor Sign-In: Fixed some fields displaying when they were disabled in options.
  • Fix - Reception > Visitor Sign-In: Was not getting the correct 'Company' details when selecting a Registered Visitor.
  • Fix for Regression in v3.3.0.173: SQL Server Native Client Drivers are now installed correctly during installation and upgrades.

v3.3.0.173 - 10/04/2014

  • Regression (from v3.2.0.168) - Installation: No longer installs SQL Server Native Client Drivers during installation.
  • Improvement - Kiosk: Made improvements to the translations on Kiosk.
  • Improvement - WebServer: Updated security and performance of visitor id WebServer.
  • Fix - Installation: New DYMO Label Templates included that no longer print the Pass Number which was deprecated in a previous version.

v3.2.0.168 - 07/04/2014

  • New - Translations: Any text inside the visitor id Reception, Kiosk, Communicator and WebServer and now be translated! This means almost unlimited customisation possibilities! In visitor id Reception, press the CTRL+F10 keys to open 'Local Translations'. Local Translations are limited to the current workstation PC. From the 'Local Translations' window press the 'Global Translations' button to open the 'Global Translations' window. Global Translations are translations that all workstation PC's will use. Local Translations will override Global Translations.
  • New - Kiosk > Select Host: Added ability to change the Host Search Order on the kiosk. You can now choose to either search by First Name or Surname. Option is found in Reception > Options > Kiosk > Advanced tab.
  • Fix - Reception: Fixed bug that caused visitor id to go in a loop if the 'Company Address' was missing in Options and the workstation was set to print labels.
  • Fix - Reception > Options: Fixed bug that showed a 'Cannot access VKOptionExtra' error message when opening the Options window.
  • Fix - Reception > 'Thank you for Evaluating visitor id' window: Fixed bug that caused visitor id to crash when clicking the 'Manage' button.

v3.2.0.132 - 21/02/2014

  • New - Added support for the Brother QL Series Label Printers.
  • Improvement - WebServer: Made style improvements.
  • Fix - Kiosk > Registered Visitor Sign-In > Print Pass: Sometimes pass did not print.
  • Fix - Kiosk/Reception > Visitor Sign-In > Print Pass: The 'Day of the Week' was not printing correctly on the DYMO LabelWriter printers.
  • Fix - Reception > File > Backup: 'Start' button was hidden and did not become unhidden correctly.

v3.1.0.122 - 30/01/2014

  • New - Reception > File > Options > Advanced > Reset Installation: Added ability to permanently delete records from the visitor id database. Please Note: The deleted records cannot be restored unless a backup of the visitor id database was taken prior to deleting the records.
  • Improvement - Reception > kwiklook Integration: Improved performance of the kwiklook Integration.
  • Improvement - Reception > Personnel: Improved loading speed of the Personnel list.
  • Improvement - Reception > Registered Visitors: Improved loading speed of the Registered Visitors list.
  • Fix - Kiosk: Fixed bug that would show an error in the Kiosk when selecting Hosts during Visitor Sign-In when using more than one Kiosk.
  • Fix - Kiosk > Registered Visitor Sign-In: Fixed bug that caused Registered Visitors to not be able to Sign-In more than once on the same day.
  • Fix - Reception > Automatic Sign-Out: Fixed bug that stopped the Automatic Sign-Out feature from working if set to more than 12x hours.
  • Fix - Reception > Restart Required: Fixed bug that sometimes caused visitor id to not restart correctly.
  • Fix - Reception > Visitor Sign-In: Fixed bug that showed a blank 'Position' for Registered Visitors that have a 'Position'.
  • Fix - Reception > Registered Visitors: Fixed incorrect 'Locate' text showing when 'Company Name' header was clicked.
  • Fix - Reception: Fixed F1 Context Sensitive Help.

v3.1.0.90 - 13/12/2013

  • New - Reception > File > Backup: Added ability to backup visitor id with two options: Database Only or Full Backup (Database and all program files).
  • New - Reception > File > Database Connection Parameters: Added ability to edit the Database Connection Parameters. For administrator use only. Changing these parameters incorrectly may cause visitor id to no longer run.
  • Fix - Help now working again.
  • Fix - kwiklook Integration: Fixed some issues with Registered Visitor and Personnel integration between visitor id and kwiklook.
  • Fix - Reception > Attendance Schedule > Events: Was not pre-printing labels for Event Attendees.
  • Fix - Reception > Import Personnel: Fixed some minor issues with import procedure.
  • Fix - Reception > Personnel Detail: Removed Edit-In-Place ability from 'Department' drop list.

v3.1.0.70 - 30/10/2013

  • New Feature - Reception > Options > Integration: Includes option to integrate with kwiklook Facilities Management software for complete WHS compliance. Contact us for more information or visit the kwikook website.
  • Improvement - Reception > Personnel Import: We have re-implemented the Personnel Import feature to easily import your Personnel from a CSV file. This feature can be found by clicking 'File > Personnel Import' in visitor id.
  • Improvement - Reception > Visitor Sign-In: Now shows the photo of a Registered Visitor if the photo exists.
  • Improvement - Reception > Personnel: Personnel list window now loads faster.
  • Improvement - Reception > Registered Visitors: Registered Visitor list window now loads faster.
  • Improvement - Reception > Registered Visitors: Sign-In and Sign-Out buttons are enabled or disabled depending on Visitor Status.
  • Improvement - Reception > Personnel: Sign-In and Sign-Out buttons are enabled or disabled depending on Personnel Status.
  • Improvement - Reception > Registered Visitor Detail: Moved 'Position' field to 'General' tab.
  • Fix - Reception > Registered Visitors: Registered Visitors could be Refused Entry in some cases.
  • Fix - Reception > Registered Visitors: Incorrect icons could show in the Credentials column in some cases.
  • Fix - Reception > Taking a Photo: Webcam image was not centered in window.
  • Fix - Kiosk > Day of Month: Changed text to better describe to the Visitor the Day of Month entry.
  • Fix - Kiosk > Day of Month: Incorrect On-Screen Keyboard was displaying. Changed to numeric keyboard.
  • Fix - Kiosk > Select Host: List was not updating correctly while kiosk was running.
  • Fix - Kiosk: Implemented better checking to ensure users cannot access the Windows Start Menu when pressing the Start key on the keyboard.
  • Fix - Other various minor bug fixes.

v3.0.0.1243 - 24/09/2013

  • Fix - Reception > Visitor Sign-In > Was not adding 'Reception Name' to Visitor Sign-In record.
  • Fix - Kiosk > Visitor Sign-In > Was not adding 'Kiosk Name' to Visitor Sign-In record.
  • Fix - Kiosk > New Visitor Sign-In > Was not adding 'Vistior Type' to Visitor Sign-In record.
  • Fix - Kiosk > Visitor Sign-In > Fixed 'visitor id Cloud Host' error message that could appear in some cases.

v3.0.0.1241 - 13/08/2013

  • Improvement - Reception > Workstation Settings > Start visitor id when Windows starts: Added a 30 second timer to the visitor id shortcut that is created when this option is enabled. This is to ensure that Microsoft SQL Server has started before visitor id starts.
  • Fix - Kiosk > Visitor Sign-In > Reason for Visit: List was not re-sizing correctly.
  • Fix - Reception > Options > Functionality > Automatic Visitor Sign-Out: Was not working if set to 'Elapsed Time Of'.
  • Fix - Reception > Visitors On-Site: Was not showing visitors that had not signed-out from previous day(s).
  • Other minor display fixes.
  • Other minor bug fixes.

v3.0.0.1119 - 30/07/2013

  • Fix - Kiosk: Numeric keypad now includes a 'Backspace' button.
  • Fix - Reception > Registered Visitor Sign-In > Take Photo: Take Photo window is now skipped if Registered Visitor has a photo and 'Use Photo on File' option is enabled.

v3.0.0.1112 - 26/07/2013

  • Improvement - Kiosk > Sign-In > Induction: Movie and Flash Inductions now show in full screen mode.
  • Fix - Kiosk > Sign-In > Terms and Conditions: Added white background to Terms and Conditions text.

v3.0.0.1107 - 17/07/2013

  • Fix - Kiosk > Sign-In > New Visitor: Kiosk timer is now resetting correctly when entering New Visitor information.
  • Fix - Reception > Attendance Schedule:
    • Status of Event Attendees now showing correctly.
    • 'Print Pass' buttons disabled if 'Pass Printing' is not enabled on workstation.
    • Attendee 'Sign-In' button was not updating Attendee Status correctly.
  • Fix - Reception > Events: Attendees sometimes might not have been linked to the correct days of an Event.
  • Fix - Reception > Options:
    • Fixed some enabling and disabling check-box issues.
    • visitor id will restart if required after specific changes to Options.
  • Fix - Reception > Personnel: List will not refresh automatically if Personnel Integration is turned on. A new 'Refresh' button has been added to the window.
  • Fix - Reception > Registered Visitors: List will not refresh automatically if Personnel Integration is turned on. A new 'Refresh' button has been added to the window.
  • Fix - Reception > Reports: Event Attendee Detail report now calculates Event Duration correctly for Events that occur on a single day.
  • Fix - Reception > Reports: Evacuation List no longer prints Personnel records is Personnel Attendance is disabled.
  • Fix - Reception > Visitor Sign-In:
    • Window now re-opens after successful Visitor Sign-In.
    • 'Select Registered Visitor' and 'Select Host' lists are now sorted by 'Given Name' when opening.

v3.0.0.1016 - 04/07/2013

Registered Visitors

Registered Visitors allows particular information to be retrieved at Sign-In, including Induction Certification statuses, saves time on Sign-In and helps address WHS legislation requirements.


  • Register your regular Visitors for faster Sign-In.
  • Visitor name and personal details are stored in the system and prompted during Sign-In.
  • Stores Visitor Photo Image on file.
  • Record Induction Certification information to address WHS Legislation.
  • Distinguish between Contractors, Members, Tenants and Guests.
  • Track Presence Status.
  • Identify Blacklisted Visitors.
  • Event Attendees may be retained as Registered Visitors.

Attendance Schedule

The new Attendance Schedule enables pre-booking Visitor arrival and makes tracking visitor activity easy.


  • Schedule Visitor arrivals.
  • Verify Bookings.
  • Pre-Print or Print on Entry Visitor Passes.
  • Sign-In and Sign-Out multiple bookings on arrival and departure.
  • Identify processed departures.
  • Manage Event Schedules and Attendees.

Event Attendance

Dedicated Event Attendance component for scheduling Events and Attendees.


  • Create Events and manage Attendee Bookings and Passes.
  • Dedicate a Kiosk or Reception Workstation to a designated Event.
  • Pre-Print or Print on Entry Visitor Passes.
  • Event Attendance Detail and Statistics Reports.

Personnel Attendance

Time and Attendance reporting of your internal Personnel. The Sign-In / Sign-Out feature enables the calculation and reporting of the total number of hours for time on site.


  • Sign-In and Out via Kiosk, Reception or Communicator.
  • Calculate and report hours worked.
  • Integrated with Presence Management via Communicator.

Toolbar & Menu

  • The visitor id Reception Toolbar & Menus have been updated to accommodate the new program functionality.

Advanced Features

  • 3rd Party Integration - Allows data from external sources to be imported / synchronised with visitor id. This may include data from applications such as Staff Database Systems / Personnel Contacts and Building Access Control Systems.

v2.1 - 14/05/2012

  • SMS & Email Visitor Arrival Alerts - Alert the Host by Email or SMS.
  • DYMO LabelWriter 450 / Turbo Support and New Visitor Pass Template Layouts.
  • Customisable Data Entry - Predetermine fields in the Reception and the Kiosk Visitor Sign-In procedures.
  • Customisable Field Prompts - Intuitive prompts guide the Visitor through the Kiosk Sign-In & Sign-Out processes.
  • Presence Management - Availability Status tracking of Personnel.
  • Touchscreen Support - Optionally eliminate conventional keyboard / mouse with On-Screen Keyboard.
  • OH&S Compliance - Visitor Acknowledgement of Conditions of Entry.
  • Reception and Kiosk operate stand-alone or together over your Network sharing a centralised database.
  • Personnel Database - Record and manage Personnel such as Staff or other internal personnel groups.
  • Microsoft SQL Server Database - Corporate standard Microsoft SQL Server Database for centralised data management.
  • Multiple Client Licensing (VCL) allowing multiple Reception and Kiosk Clients to run on a single centralised Installation.
  • Upgraded Toolbar and New Kiosk Background Wallpapers.