Pricing

What is the difference between Reception and Kiosk function?

The kiosk is designed for self-sign-in via a touch screen interface whereas the reception function is designed for a staffed reception or security entry point.

Can visitor id work as a stand alone kiosk with a Touch Screen?

Yes. visitor id can be run in kiosk mode as a touch screen interface for self-sign-in.

Can visitor id be switched between Kiosk and Reception mode?

Yes. All of the setup and configuration options are managed with the Reception interface. When completed the interface can be changed back to kiosk self sign-in mode.

Are both Kiosk & Reception functions networkable from one database?

Yes. visitor id can be run on multiple workstations connecting to a database on a designated PC/server.

Does visitor id save the visitor data from first sign in?

visitor id saves visitor information and creates a record for each visitor. Repeat visitors can choose their name from a search list depending on the security and privacy options selected.

Can a photo be printed on the visitor pass?

Yes. Visitor passes can be produced with or without a visitor photo.

Is the visitor photo saved?

Yes the visitor photo is saved with the visitor data recorded at sign-in.

Does visitor id integrate with Active Directory?

Yes. Personnel records can be synced from Active Directory to eliminate double entry.

Can mobile numbers and email addresses be recorded?

Yes mobile numbers and email addresses can be recorded. Mobile numbers will show on the evacuation list should they be required.

Is the evacuation list accessible from a mobile device?

Yes. The visitor id mobile app contains the real-time evacuation list. If you require a non-cloud based solution then this requires the visitor id Web Server installed.

Can a list of visitors on site be printed in the event of an evacuation?

Yes. An evacuation list can be printed with one mouse click or can be accessed from any web enabled device. Mobile phone numbers are shown if recorded at sign-in.

What visitor information is stored?

visitor id has 18 fields for data collection. These fields can be configured to meet any data collection requirements.

Is the host staff member alerted of their visitors arrival?

Yes. The host is alerted by email, SMS or by a pop-up window if visitor id communicator is installed. The visitor id mobile app also includes Push Notifications to alert hosts.

Do visitors read and acknowledge T&Cs (Terms and Conditions)?

Yes. The visitor must read and acknowledge the terms and conditions of entry before a visitor pass is printed. This is an optional setting.

Can more than one staff member be alerted when the visitor signs-in?

Yes. Multiple staff members can be alerted via email only.

Can the reason for the visit be recorded?

Yes. A drop list can be enabled so that visitors can choose an appropriate option.

Can the visitor status be viewed by a host user?

Yes. The host user must be and visitor id installed on their PC with a valid visitor id license to view the ‘Visitors Onsite’ list.

Can the host status be viewed by the visitor?

Yes. During sign-in the host status can be displayed.

Can visitors be pre-booked?

Yes. Visitors can be manually entered or selected from the registered visitors list and passes printed before their arrival onsite.

Can any label printer be used with visitor id?

No. visitor id supports the Brother QL Series Label Printer QL-570, QL-700 or QL-720NW, DYMO LabelWriter Printer 450 or 450 Turbo, Citizen CL Series and Epson TM-C3500 printers. These are readily available from most local office and IT suppliers or can be purchased via our online shop.

Can visitor id output data for customised reporting?

Yes. Detailed data can be output as a .CSV file.

What do the white squares do in the reception interface?

The white squares enable the user to clear or reset the search and sort filters.

How is visitor is licensed?

visitor id requires 1 license per workstation.

What support is included in the subscription?

All subscriptions come with unlimited email, live chat, phone and remote support for the first 30 day trial/setup phase (during business hours only).

The Basic subscription covers email and live chat support for bug fixes and help with product upgrades.

The Professional and Enterprise subscriptions cover email, live chat, phone and remote support for including bug fixes and help with product upgrades.

Any support provided outside of the aforementioned conditions is charged at $37.50 ex GST per 15 minutes. Support requests must be booked in at least 2 days in advance with the visitor id Support Team. Payment can be made up front (which will receive a 10% discount) or on payment terms with a valid purchase order. Examples of outside of scope support: server migrations, database migrations and user training.

Are there additional charges for new versions?

No. All version upgrades are included in the software subscription.

What operating systems can visitor id be installed on?

Windows 8 Pro/Enterprise Editions, 8.1 Pro/Enterprise Editions and 10 Pro/Enterprise Editions.

Is visitor id a cloud application?

No. visitor id can be downloaded and run on from a local PC or server with multiple workstations attached.

What database does visitor id use?

visitor id uses a Microsoft SQL database. Microsoft SQL 2012 SP3 Express is installed with the visitor id installer.

Can visitor id run in a Terminal Server environment?

No. Terminal Server environments, such as Citrix and Windows Remote Desktop, are not supported.

Does visitor id require an internet connection?

visitor id does not need an internet connection to sign-in visitors. An internet connection is required to access the evacuation list feature from a web enabled device via visitor id Web Server or the visitor id mobile app.